DGhor.com – Privacy Policy (UK & Bangladesh Compliant)
Last Updated: 30.10.25
DGhor.com (“we”, “our”, “us”) is committed to protecting your personal information and ensuring a safe and transparent online shopping experience. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or make a purchase on our website.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
Full name
Delivery address
Billing address
Email address
Phone number
1.2 Payment Information
Card details (processed securely by our payment partners — we do not store card numbers)
Mobile banking or wallet information
Transaction history
1.3 Technical & Usage Data
IP address
Device type
Browser type
Cookies
Pages visited
Shopping activity
1.4 Optional Information
Product preferences
Feedback, reviews, surveys
2. How We Use Your Information
We use your data for the following purposes:
To process and deliver orders
To provide customer support
To communicate updates about orders, delivery or issues
To improve website performance
To prevent fraud and ensure security
To send marketing emails (only if you opt-in)
3. Legal Basis for Processing (UK/EU GDPR)
We process your data under the following legal bases:
Contract necessity: to fulfill your orders
Consent: for marketing communications
Legitimate interests: to improve services and prevent fraud
Legal obligation: keeping tax or transaction records
4. Data Storage and Protection
We store your data securely using:
Encrypted databases
Secure SSL connections
Restricted access controls
Verified third-party service providers
Your information is never sold or shared for profit.
5. Sharing Your Information
We may share your information only with:
Delivery partners (couriers, logistics companies)
Payment gateways (SSLCommerz, Stripe, PayPal, etc.)
Customer service platforms
Legal authorities when required by law
We do not sell, trade, or rent your personal data to any third party.
6. Cookies
We use cookies to:
Improve website functionality
Store preferences
Track browsing behavior
Support secure checkout
You can disable cookies in your browser settings, but some features may not work properly.
7. International Data Transfers
If required, your data may be transferred to:
UK
EU
Bangladesh
Secure servers in other regions (depending on service providers)
All transfers comply with UK GDPR, EU GDPR (where applicable), and Bangladesh data protection requirements.
8. Your Rights
UK/EU Customers
Under UK GDPR/EU GDPR, you have the right to:
Access your personal data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Object to processing
Withdraw consent
Request data portability
Bangladesh Customers
You have the right to:
Access your information
Correct wrong or outdated information
Request account deletion
Report misuse under Bangladesh Digital Security Act
To exercise any rights, email us at:
support@dghor.com
9. Data Retention
We keep your data only as long as necessary:
Order records: up to 7 years (legal requirement for invoices/taxes)
Customer accounts: until you request deletion
Marketing emails: until you unsubscribe
10. Children’s Privacy
DGhor.com does not knowingly collect data from children under 13.
If any such data is found, it will be deleted immediately.
11. Third-Party Links
Our website may contain links to external sites.
We are not responsible for their privacy practices, content, or policies.
12. Security Commitment
We use industry-standard security methods, including:
SSL encryption
Encrypted payment processing
Regular security checks
Fraud monitoring systems
However, no online system is 100% risk-free.
13. Changes to This Policy
We may update this Privacy Policy to reflect:
Legal changes
Website updates
Service improvements
The latest version will always be published here with a revised date.
14. Contact Us
For questions, complaints, or requests related to your privacy, contact our support team:
Email: support@dghor.com
Response within 24–48 hours